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Delivery commitment

Delivering on time is part of what we sell

At Arena y Pegacor Buena Buena, we believe a delivery-time commitment is part of the product. These terms explain how we quote, schedule and deliver every order on time.

Same business dayReply to quote requests received before 3:00 p.m.
24 – 48 hDispatch of in-stock material once the order is confirmed
4 h windowDelivery window agreed in writing for every dispatch

01Quotes

  • Quotes are sent by WhatsApp or email, with a request number, quantities, packaging (25 or 50 kg bag, or bulk) and the transport cost.
  • Each quote is valid for 8 calendar days or while stock lasts, whichever comes first.
  • The quote states the earliest available delivery date. We never commit to dates we can't meet.

02Delivery scheduling

  • An order is scheduled once we confirm in writing the date, time slot, address and the person receiving it.
  • We notify you on WhatsApp when the vehicle leaves the plant, with the driver's name and the estimated arrival time.
  • For construction companies and projects with recurring deliveries, we agree on a weekly dispatch plan aligned with the construction schedule.
  • Date changes requested by the customer at least 24 hours in advance are free of charge.

03On-time guarantee

If a confirmed delivery doesn't arrive within the estimated time for reasons attributable to us, we'll give you a 2 % discount on your next invoice.

We measure every dispatch against the confirmed time slot and use that data to improve our operations.

04Customer responsibilities

  • Provide safe access for the vehicle and a clear unloading area.
  • Designate an adult to receive the delivery, count the bags and sign the delivery note.
  • If no one is there to receive the delivery or there is no access when we arrive, the delivery will be rescheduled and a new transport charge may apply.

05Force majeure

Delays caused by heavy rain that prevents drying or travel, road closures, civil unrest, restrictions imposed by the authorities, or other force majeure or unforeseeable events are not considered a failure to deliver. In such cases we will inform you immediately and agree on a new priority date.

06Quality, weight and claims

  • Inspect the material on receipt. Any issue with quantity, torn bags or moisture must be noted on the delivery note.
  • Quality claims are accepted within 48 hours of delivery, with photos and the delivery note number.
  • The 25 and 50 kg bags and 30 kg pails are weighed on a scale before dispatch; a tolerance of ±2 % per unit applies.
  • Pegacor and Plastic Skim-Coat Render (Friso) carry the manufacturer's warranty when used according to their technical data sheet and within their shelf life.

07Prices and payment

Prices include VAT where applicable. The payment method (cash, advance payment or credit for approved customers) is set out in the accepted quote.

08Personal data

The data you send through the quote form is used solely to respond to your request and for sales follow-up, in accordance with Ley 1581 de 2012 and Decreto 1377 de 2013 (Colombia's data protection laws). You can ask to access, update or delete your data by writing to us through any of our channels.

09Changes to these terms

We may update these terms. Orders already confirmed are governed by the conditions in force at the time they were confirmed.